Deposits & Withdrawals Guide

How the Cashier Works

Your account balance at Panaloko is held in PHP and is clearly displayed using the ₱ symbol throughout the platform. The cashier serves as a centralized hub where you can both add funds and request payouts without needing to navigate multiple menus. It is important to understand that while deposits are handled by external providers, withdrawals are treated as "review requests." This means our financial team verifies the request against your account standing and verification status before the transfer is initiated, ensuring that your funds are handled with maximum security.

Payment Categories in the Philippines

How to Deposit

1. 1

   Access Your Account

   Perform a panaloko official login to access your secure player dashboard.

2. 2

   Open the Cashier

   Navigate to the cashier or deposit section from the main menu to view available options.

3. 3

   Select Payment Category

   Choose from the available categories like e-wallets or bank transfers based on your preference.

4. 4

   Enter Deposit Amount

   Input the amount of PHP you wish to add to your account, ensuring it meets the requirements shown.

5. 5

   Confirm Transaction

   Complete the payment through your payment app or the redirected secure gateway page.

6. 6

   Verify Balance

   Check your account balance. If it doesn't update, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

How to Request a Withdrawal

1. 1

   Verify Your Identity

   Ensure your account verification is complete to avoid delays during the review process.

2. 2

   Settle Active Bonuses

   Check your Bonus or Promotions to ensure all wagering requirements are met.

3. 3

   Open the Cashier

   Access the payout section of the cashier to begin your withdrawal request.

4. 4

   Choose Payout Method

   Select a verified method that matches your original deposit source for a smoother process.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and submit the request for financial review.

6. 6

   Track Status

   Monitor the progress of your request through your account history until it is marked as completed.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated and secure operator conducts this process to prevent identity theft, money laundering, and underage gambling. At Panaloko, we typically request this verification only once. Once your identity is confirmed, you won't need to repeat the process for every single withdrawal, making future payouts much smoother.

Typically, we require a few general documents: a clear photo of an official government-issued ID, a recent document that confirms your registered home address, and a screenshot or statement proving that your payment method belongs to you. To ensure a seamless experience, we strongly recommend uploading these documents in the "My Account" section before you initiate your first withdrawal. Ensure that all four corners of the documents are visible and the text is well-lit and legible; blurry or cropped images are the leading cause of verification delays.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can pause a payout request. If your withdrawal is taking longer than expected, it is usually due to one of the following:

• Verification Pending: Your identity documents may still be under review. Action: Upload clear, complete documents.
• Active Bonus: You may have an active bonus with unmet wagering requirements. Action: Complete the wagering or contact support to forfeit the bonus.
• Method Mismatch: The payout method doesn't match your deposit source or account name. Action: Use the original deposit method.
• Incorrect Details: A typo in your account number or name. Action: Double-check your payment details in the profile settings.
• Provider Checks: The receiving bank or e-wallet may be performing its own internal security checks. Action: Contact your payment provider.

If you need assistance, please contact our Support Team. When reaching out, please have your account ID and the transaction reference number ready for faster resolution.

Currency and Amount Display

To maintain consistency for our players in the Philippines, the account currency is strictly PHP, and the ₱ symbol is used across the entire interface. In cases where you use a payment method that operates in a different currency, the conversion is handled automatically by the payment provider. The final amount shown on the confirmation screen before you finalize the transaction is the actual active amount that will be credited to your account or sent to your bank.

Staying in Control of Your Budget

Your gaming experience should always be enjoyable and sustainable. Panaloko provides several tools to help you stay in control, including the ability to set personal deposit limits. These limits can be configured within your account settings, allowing you to cap how much you can add to your balance over a specific period. Please be aware that for your protection, requests to decrease a limit usually take effect faster than requests to increase one.

We highly recommend deciding on your budget before you open the cashier, rather than deciding after a round has ended. For more information on how to play safely, please visit our Responsible Gaming page.

Protecting Your Funds & Security

Security is a shared responsibility. We encourage all players to use the security options provided in the account settings, such as strong passwords and two-factor authentication where available. Never share your login credentials or payment details with anyone. Always ensure you are making deposits only through the official cashier on the angpanaloko.com domain. Be vigilant: Panaloko will never ask you to transfer money to a personal account or a third-party link via social media or messaging apps. Any such request should be treated as fraud and reported to us immediately.